It's true. We don't like to give quotes over the phone. It's really risky because there are so many variables to consider that we really do need the car. We need to know if parts are damaged, if parts are rusted or corroded together. Sometimes there are 3 or 4 variations of a part that we need to see so we can quote the right part. Writing an estimate is not a simple task. It takes years of experience and we still need to see the car to do it correctly. Plus, we want to stick to our estimate so you don't have surprises. We can't do that if we can't write it correctly. So if you need an estimate please stop by and we'll get you an accurate estimate that we can both live with. Then you'll leave a happy customer and we'll be a happy shop. Everyone wins!